Last updated: September 12, 2026
At EBPA (Evidence-Based Pharma Academy), we are committed to providing quality digital education. Please read this policy carefully before making a purchase, as it governs all refund and cancellation requests for our courses.
1. Nature of Our Courses
All courses offered by EBPA are digital educational products delivered through instant online access. Because digital content is delivered immediately upon purchase, all sales are final and non-refundable, except under the specific conditions outlined below.
2. When a Refund Is Possible
A refund will be considered only in the following circumstances:
- Technical Failure — You are unable to access your purchased course due to a verified technical issue on our end that could not be resolved within a reasonable time.
- Duplicate Payment — You were charged more than once for the same course due to a payment processing error.
- Non-Delivery — Your purchased course was not made accessible to you despite a successful payment confirmation.
3. Non-Refundable Items
Apart from the conditions above, the following are strictly non-refundable:
- Course fees once access has been granted
- Live class or one-on-one mentoring sessions already scheduled or delivered
- Certification or assessment fees
- Requests based on change of mind, lack of time, dissatisfaction with course difficulty, or failure to complete the course
4. How to Request a Refund
- Email your request to ebpa18@gmail.com within 07 days of your transaction.
- Include your payment receipt/transaction ID and a description of the issue (with screenshots, if applicable).
- Our team will review your request and respond within 07 business days.
- If approved, the refund will be processed to your original payment method within 15 business days.
5. Payment Gateway / Processing Fees
Any payment gateway or transaction processing fees charged by our payment provider are non-refundable and will be deducted from the refunded amount, where applicable.
6. Governing Law and Jurisdiction
This policy is governed by the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi.
7. Changes to This Policy
EBPA reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will take effect immediately upon being posted on this page.
Need Help?
If you have questions about this policy, please contact us at ebpa18@gmail.com.
FAQs
Q1. Can I get a refund if I change my mind after purchasing a course? No. Since our courses are digital products delivered instantly, refunds are not provided for change of mind, lack of time, or dissatisfaction with course difficulty.
Q2. What if I was charged twice for the same course? If you were charged more than once due to a payment processing error, you are eligible for a refund of the duplicate amount. Please contact us at ebpa18@gmail.com with your payment details.
Q3. What if I paid but couldn’t access the course? If your purchased course was not made accessible despite successful payment confirmation, you are eligible for a refund. Please reach out to us with proof of payment.
Q4. I’m facing a technical issue and can’t access my course. Will I get a refund? If the issue is verified as a technical failure on our end and cannot be resolved within a reasonable time, you are eligible for a refund.
Q5. Will I get the full amount refunded? No. Payment gateway or transaction processing fees charged by our payment provider are non-refundable and will be deducted from the refunded amount.
Q6. How long does it take to process a refund? Once approved, refunds are processed to your original payment method within 15 business days.
Q7. How do I request a refund? Email us at ebpa18@gmail.com within 07 days of your purchase, along with your payment receipt/transaction ID and a description of the issue.
Q8. Are live classes or mentoring sessions refundable? No. Once scheduled or delivered, live class and one-on-one mentoring session fees are non-refundable.